The terms and conditions and the purchase agreement are primarily drafted in the Czech language unless the contracting parties agree otherwise. The contractual relationship is governed by the Czech legal order in its effective wording. (Read in czech here)

General Terms and Conditions of the online store https://www.avvagraphy.com

1. Basic provision

These general terms and conditions (hereinafter referred to as “terms and conditions”) of the business entity Veronika Bahodia, with registered office at Pod Slovany 8, 128 00, Prague 2, identification number: 10910549, VAT ID: [not provided] (hereinafter referred to as the “seller”), are issued by Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the “Civil Code”).

1.2. These terms and conditions govern the mutual rights and obligations of the contracting parties arising in connection with or based on a purchase agreement (hereinafter referred to as the “purchase agreement”) concluded between the seller and another natural person (hereinafter referred to as the “buyer”) through the online store at https://www.avvagraphy.com (hereinafter “the online store”).

1.3. The terms and conditions and the purchase agreement are primarily drafted in the Czech language unless the contracting parties agree otherwise. The contractual relationship is governed by the Czech legal order in its effective wording.

1.4 These terms and conditions define the relationship and rights and obligations arising from it solely between the seller and the buyer – a non-entrepreneurial natural person who concludes the contract exclusively outside the scope of their business activities or independent professional practice.

1.5 The seller may change or supplement the wording of the terms and conditions based on Section 1752 of Act No. 89/2012 Coll., the Civil Code. Changes to the terms and conditions will be notified to the buyer through the seller’s website, specifically at https://www.avvagraphy.com, in the Terms and Conditions, indicating the effective date of the new conditions and the possibility of previewing the wording of the previous conditions.

The other party has the right to refuse changes in the case of a contract concluded for long-term performance and terminate the commitment for this reason within one month from the effective date of the new conditions.


2. Ordering goods and concluding a purchase contract

2.1 The presentation of goods on the website https://www.avvagraphy.com does not constitute an offer to conclude a contract; it is purely informative, and the seller is not obliged to enter into a purchase agreement for these goods.

2.2 The prices of the goods are stated inclusive of value-added tax (VAT) if the seller is the payer of such tax, excluding shipping and handling. The price listed for the goods is the final price. The price is valid as long as it is displayed on the website https://www.avvagraphy.com.

2.3 The online store https://www.avvagraphy.com also provides information in a specific location about the costs associated with packaging and delivering the goods within the territory of the Czech Republic.

2.4 Costs associated with packaging and delivering goods within the territory of the Czech Republic are always specified before submitting an order through the website of this online store. The costs are calculated based on public and private price lists of transport companies, depending on weight, payment method, and chosen delivery method in the order form.

2.5 Before submitting an order to the seller, the buyer is allowed to modify and adjust the information entered into the order and verify the accuracy of the entered data.

2.6 Costs incurred by the buyer in using distance communication means in connection with the conclusion of a purchase agreement (costs of telephone calls, internet connection, etc.) on the buyer’s side are borne by the buyer.

2.7 The buyer places an order for goods in the following ways:

  • a) The buyer “places” the ordered goods in the shopping cart of the online store by pressing the “Add to Cart” button through their user account if they have registered on the website https://www.avvagraphy.com in a previous step.
  • b) The buyer “places” the ordered goods in the shopping cart of the online store by pressing the “Add to Cart” button without the need for a customer account and registration.

2.8 The buyer will submit the order to the seller by clicking the “Order with obligation to pay” button. All information provided in the order is considered correct by the seller. By doing so, the buyer confirms that they have filled in all required information accurately, to the best of their knowledge and conscience when creating the order. By clicking the “Order with payment obligation” button, the buyer agrees to these terms and conditions. A checkbox serves as confirmation and agreement.

2.9 All orders submitted by the buyer to the seller are considered binding by the seller.

2.10 Immediately after submitting the order to the seller, the seller will issue an order confirmation to the buyer via electronic mail to the contact information provided by the buyer in the order or in the user account of the online store https://www.avvagraphy.com, where the buyer registered. This confirmation is not considered the conclusion of a purchase agreement.

2.11 Upon receipt of the order from the buyer, the seller has the right to contact the buyer to supplement missing information, make any necessary changes, and adjust the details in the order.

2.12 If the nature of the order requires it, the seller is entitled to contact the buyer and request their cooperation in concluding the purchase agreement.

2.13 The conclusion of the purchase agreement between the seller and the buyer occurs only upon confirmation of the order by the seller. The seller will issue an order confirmation to the buyer and send it to the email address provided by the buyer in the order.

2.14 In the event of a technical malfunction on the seller’s side, an obviously incorrect display of product prices, or combinations of discounts causing a minimal order price on the online store, the seller is not obligated to deliver the goods or service to the buyer at the specified price. This applies even in the case of order confirmation or payment by non-cash methods (credit card, bank transfer, or other payment methods).

2.15 These terms and conditions apply exclusively to the purchase of goods through the web-based online store https://www.avvagraphy.com.

3.Price

3.1 The price for the goods and any costs associated with transportation, and product adjustments (if provided directly in the online store), can be paid by the buyer through the following methods:

  • In cash or by credit card upon delivery, at the location of parcel pickup.
  • Non-cash payment through payment systems: Paypal, Stripe.
  • Non-cash payment by credit card.
  • Non-cash payment by bank transfer to the seller’s bank account No. 2628939012/3030, held at Air Bank a.s.

3.2 The buyer is obligated to pay the purchase price of the goods as well as the costs associated with packaging and delivery. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.

3.3 In the case of cash-on-delivery or cash payment, the price of the goods is due upon receipt or on the day of delivery. In the case of non-cash payment, the purchase price is due within days from the conclusion of the purchase agreement.

3.4 In the case of non-cash payment, the buyer is required to pay the purchase price along with the specified variable symbol to the seller’s bank account. The buyer’s obligation is fulfilled by crediting the corresponding amount of the purchase price to the seller’s account.

3.5 According to Section 1820 paragraph 1 letter q) of the Civil Code, the seller does not require a deposit or any similar payment from the buyer unless the nature of the product demands it or unless otherwise agreed between the seller and the buyer. Payment of the purchase price before the shipment of the goods is not considered a deposit.

3.6 Possible price discounts and reductions from the purchase price cannot be combined unless the seller decides otherwise. The buyer is informed of possible combinations of discounts, benefits, etc., and the final price of the goods before submitting the order.

3.7. The tax document is prepared by the seller only after the buyer has paid the purchase price of the goods and is delivered to the buyer’s email address provided in the order and/or physically handed over when the goods are personally picked up at the seller’s establishment or sent to the buyer along with the goods.

3.8. The seller may use a system to adjust the price to the buyer based on automated decision-making according to a pre-defined algorithm. If the price is adjusted for the buyer, the seller will promptly inform the buyer of this fact.

3.9. In the event that the obligation between the seller and the buyer involves the provision of digital content, digital content services, and items with digital properties that are not delivered on a tangible medium, the consumer expressly agrees to the commencement of performance before the expiration of the withdrawal period and acknowledges that by granting consent, their right to withdraw from the contract under Section 1837 letter l) is extinguished.

4. Delivery of goods

4.1 The costs of delivering the goods are always specified in the order and the subsequent confirmation issued by the seller, according to the chosen method and type of delivery.

4.2 The buyer is obligated to take delivery of the goods at the location specified in the order. Failure to do so exposes the risk of non-delivery and the return of the goods to the seller. In the case of subsequently requested redelivery, the buyer acknowledges the additional transportation costs at the original price.

4.3 Upon receiving the goods from the carrier, the buyer is required to thoroughly inspect the shipment for any damage to the packaging or the goods themselves. If the buyer disagrees with taking possession of the goods, they must promptly notify the carrier. In the event of identified flaws in the packaging or the goods, the buyer is not obliged to accept the shipment from the carrier.

4.4 By paying for and taking possession of the goods from the carrier, the buyer acquires ownership rights and assumes all associated responsibilities. Upon taking possession of the goods, the risk of damage to the goods passes to the buyer.

4.5 The goods are delivered to the buyer:

  • Through the company(ies): Zásilkovna, Balíkovna, DPD, Česká Pošta
  • To the address provided by the buyer in the order
  • At the parcel pick-up point of the company: Zásilkovna, Balíkovna, DPD, with a fee of 79 CZK.

4.6 Personal pickup is free of charge.

4.7 The goods are typically handed over to the carrier within 2 business days.

4.8 The buyer who has chosen the option of picking up the goods at a store when placing the order is required to collect the goods within 14 working days. The seller will inform the buyer of the possibility to personally pick up the goods by sending a message to the email address or through a phone call.

4.9 The seller declares that the digital content, digital content services, and items with digital properties sold by them ensure functionality with the technical and software equipment commonly used with such digital content, digital content services, and items with digital properties of the same kind without the need for conversion (compatibility) or with other technical and software equipment than that commonly used with such digital content, digital content services, and items with digital properties of the same kind (interoperability). Such equipment is known to the seller or can reasonably be expected to be known to them.


5. Customer Account

5.1 The buyer who registers on the online store https://www.avvagraphy.com can gain access to a user account, from which they can place orders for goods. In the event that the functionality of the store allows for ordering goods without registration, the buyer can also place orders without registering.

5.2 During the registration of a user account and when placing orders for goods, the buyer is required to provide accurate and truthful information. In the case of any changes to the provided information, the buyer must update these details in the user account or promptly notify the seller of such changes. The information provided by the buyer is considered singular and accurate.

5.3 Access to the user account is protected by a username and password. The buyer is obliged to maintain confidentiality, and these details must not be disclosed to a third party. If the buyer does so, it is solely at their own risk. The operator of the website https://www.avvagraphy.com stores the access credentials to the buyer’s account in encrypted form.

5.4 The seller is not responsible for any misuse of the user account by a third party.

5.5 The seller reserves the right to cancel the buyer’s user account, especially if the buyer has not actively utilized it for a demonstrably longer period than 12 months. Additionally, if the buyer violates the obligations of the purchase agreement, these general terms and conditions, or any other commercial agreements with the operator of the website https://www.avvagraphy.com.

5.6 The operator of the website https://www.avvagraphy.com is not obligated to ensure uninterrupted operation of user accounts, particularly during planned outages, updates, or malfunctions.

6. Withdrawal from the contract

6.1 According to the provisions of Section 1837 of the Civil Code, the buyer cannot withdraw from the purchase agreement in the following cases:

  • For the provision of services if they have been fully provided; in the case of remuneration, only if it has commenced with the explicit consent of the consumer before the expiration of the withdrawal period, and the entrepreneur has informed the consumer before the conclusion of the contract that the right to withdraw from the contract is extinguished by the provision of the service.
  • For the delivery of goods or services, the price of which depends on fluctuations in the financial market independently of the will of the entrepreneur and which may occur within the withdrawal period.
  • For the delivery of alcoholic beverages, the price of which was agreed upon at the time of the contract, with the understanding that delivery is possible only after thirty days, and their actual value depends on fluctuations in the market independent of the will of the entrepreneur.
  • For the delivery of goods made to the consumer’s specifications or clearly personalized to meet their personal needs.
  • For the delivery of perishable goods or goods with a short shelf life, as well as goods that, due to their nature, have been irreversibly mixed with other goods after delivery.
  • For urgent repairs or maintenance to be carried out at a location designated by the consumer at their explicit request; however, this does not apply to the performance of repairs or the delivery of goods other than spare parts necessary for the repair or maintenance, which were not requested.
  • For the delivery of goods in sealed packaging that, for health or hygiene reasons, is not suitable for return once the consumer has broken the seal.
  • For the delivery of sound or visual recordings or computer programs in sealed packaging, if the consumer has broken the seal.
  • For the delivery of newspapers, periodicals, or magazines, except for subscription contracts for their supply.
  • For accommodation, transportation of goods, rental of transportation, catering, or leisure activities, if performance is to be provided on a specific date or during a specified period.
  • Concluded through a public auction based on another law, which the consumer can physically attend.
  • For the delivery of digital content not supplied on a tangible medium, after the performance has begun; in the case of paid performance, if it started with the prior express consent of the consumer before the expiration of the withdrawal period, the consumer has been informed that the right to withdraw from the contract expires, and the entrepreneur has provided confirmation according to Section 1824a paragraph 1 and 2 or Section 1828 paragraph 3 and 4.2 of Act No. 89/2012 Coll., the Civil Code, as amended.

6.2 If the cases listed in paragraph 6.1 do not apply, the buyer is entitled, according to Section 1829 paragraph 1 of the Civil Code, to withdraw from the purchase agreement within 14 days of receiving the goods.

6.3 If the order is divided or contains several parts (or items) delivered at intervals, the withdrawal period for the purchase agreement begins from the delivery of the last part (goods).

6.4 The withdrawal from the purchase agreement must be sent to the seller within this period (no later than 14 days from the receipt of the last part or item of the order).

6.5 In the event of withdrawal from the purchase agreement according to Section 1829 paragraph 1 of the Civil Code, the seller will refund the received funds to the buyer within 14 days of receiving the goods. The seller is not obliged to refund the received funds to the buyer before the goods are returned to the seller or otherwise agreed with the buyer.

6.6 The buyer shall return the goods to the seller, which must not be damaged, show signs of excessive use, or be soiled or otherwise devalued. If possible, the buyer will also return the goods in the original packaging. The buyer is responsible to the entrepreneur only for the reduction in the value of the goods resulting from handling the goods differently than necessary to acquaint themselves with the nature, properties, and functionality of the goods.

6.7 If the seller’s offer includes several options for delivering goods, when withdrawing from the contract and returning the goods to the seller, the buyer will always be refunded the shipping cost by the cheapest method of delivery for the given option. This amount is then refunded by the seller to the buyer, offset against the buyer’s claim for a refund of the purchase price.

6.8 Monetary funds will be refunded to the buyer in the same way the seller received them unless otherwise agreed with the buyer.

6.9 If a gift from the seller is part of the order, the buyer is not obliged to return this gift to the seller when withdrawing from the purchase agreement.

6.10 To withdraw from the purchase agreement, it is necessary to send it to the seller at the delivery address specified in these terms and conditions and/or to the email address: [email protected], or by any other communication channel used by the seller. The seller will promptly confirm the receipt of the withdrawal from the purchase agreement to the buyer.

6.11 For the withdrawal from the purchase agreement, it is possible to use the form provided by the seller and listed at the end of these general terms and conditions. The withdrawal form is sent to the buyer together with the order confirmation and is also available for download separately at https://www.avvagraphy.com.

6.12 The seller is entitled to withdraw from the purchase agreement until the moment of receiving the goods by the buyer. This can be done in several cases, such as inventory depletion, interruption of the supply of goods from the manufacturer or supplier, or due to the unavailability of goods and other cases arising from a third party.

6.13 In case of withdrawal from the purchase contract by the seller, the seller immediately informs the buyer via email address, telephone, or other communication channel. All funds received, including the buyer’s transport costs, will be returned by the seller in the same way, or in a different way specified by the buyer.

6.14 If the subject of the commitment between the seller and the buyer is the provision of digital content, digital content services, and items with digital properties that are not delivered on a tangible medium, the withdrawal period from the purchase agreement ends fourteen days from the day of contract conclusion.

6.15 If the buyer withdraws from the contract, and a tangible medium has been provided to him in connection with the provision of digital content, the buyer shall return it to the seller at the seller’s request and expense without undue delay. The seller may request the return of the tangible medium within fourteen days of the termination of the commitment. At the same time, the buyer refrains from using it according to § 2389o, para. 2 of Act No. 89/2012 Coll., the Civil Code, as amended.

6.16 The buyer bears no costs for withdrawing from the purchase agreement if the subject of the purchase agreement was the delivery of digital content, digital content services, and items with digital properties that were not delivered on a tangible medium, and the seller-provided them before the expiration of the withdrawal period, even though the buyer did not explicitly request it or did not expressly acknowledge that his right to withdraw from the agreement would expire, or the seller did not provide the buyer with confirmation under § 1824a, para. 1 and 2, or § 1828, para. 3 and 4 of Act No. 89/2012 Coll., the Civil Code, as amended.

6.17 The buyer is not required to state a specific reason for withdrawing from the purchase agreement.

7. Rights from defective performance

7.1 Rights from defective performance are governed by the provisions of § 1914 to 1925, § 2099 to § 2117, and additionally § 2161 to § 2174b of Act No. 89/2012 Coll., the Civil Code, as amended, and further by Act No. 634/1992 Coll., on consumer protection, as amended.

7.2 The seller guarantees to the buyer that the item is free from defects upon receipt. In particular, the seller assures the buyer that at the time of receiving the item,

  • the item has qualities that the parties agreed upon, and if there is no agreement, it has qualities that the seller or manufacturer described or that the buyer expected given the nature of the goods and based on the advertising they conducted,
  • the item is suitable for the purpose stated by the seller or for which such items are typically used,
  • the item corresponds in quality or performance to the agreed sample or model, if the quality or performance was determined based on the agreed sample or model,
  • the item is in the appropriate quantity, measure, or weight,
  • the goods comply with the requirements of legal regulations.

7.3 If a defect appears within twelve months of acceptance, it is presumed that the item was defective at the time of acceptance.

7.4 If the nature of the goods or services allows, the buyer has the right to inspect or demonstrate the functionality of the product.

7.5 If the buyer does not report a defect without undue delay after being able to discover it through timely inspection and due care, the court will not grant him the right to defective performance. The same applies to a hidden defect if it was not reported without undue delay after the buyer could have discovered it with due care, but no later than two years after the item was delivered.

7.6 If a defect occurs in the goods that prevents their usual use, the buyer may exercise the right to defective performance (“complaint”) and demand:

  • removal of the defect by delivering a new defect-free item or supplying the missing parts,
  • a reasonable discount on the purchase price,
  • removal of the defect by repairing the item,
  • withdrawal from the contract.

7.7 The buyer is entitled to withdraw from the purchase agreement if the goods:

  • exhibit a significant defect that prevents their usual use,
  • if the goods cannot be used due to recurring defects or defects/fault after repair,
  • in the case of a larger number of defects (3 or more defects),
  • it is apparent from the seller’s statement or circumstances that the defect will not be rectified within a reasonable time or without significant inconvenience to the buyer.

7.8 The buyer informs the seller in writing of the chosen right when reporting the defect or without undue delay after reporting the defect to the seller. The buyer cannot change the chosen option without the consent of the seller; this does not apply if the buyer requested the repair of a defect that proves to be unrepairable.

7.9 Until the buyer claims the right to a discount on the purchase price or withdraws from the contract, the seller may deliver what is missing or remove the legal defect. The seller may remedy other defects at his discretion by repairing the item or delivering a new item; the choice must not cause the buyer unreasonable costs.

7.10 The buyer cannot assert the right to defective performance if he knew about the defect at the time of acceptance or caused it himself.

7.11 The seller is obliged to accept a complaint at the establishment’s address or at the registered office and place of business, if the nature and type of the goods allow it.

7.12 The seller informs the buyer in writing of the result of the complaint.

7.13 The buyer is entitled to assert the right from a defect that occurs in the goods within twenty-four (24) months of accepting the goods. However, if it concerns goods with a specified consumption date, in such a case, the period is shortened to the consumption date stated on the packaging.

8. Out-of-court dispute resolution

8.1 Mutual disputes between the seller and the buyer are resolved by general courts.

8.2 According to Act No. 634/1992 Coll., on Consumer Protection, as amended, the buyer has the right to out-of-court resolution of consumer disputes arising from the purchase contract. The entity authorized to conduct out-of-court dispute resolution is the Czech Trade Inspection (abbreviated as ČOI), located at Štěpánská 567/15, 120 00, Prague 2 – Nové Město. Information on the procedure for out-of-court resolution of consumer disputes, including the possibility of filing a proposal, can be found on the website https://www.coi.cz/ and https://www.coi.cz/informace-o-adr/.

8.3 Assistance in the case of cross-border out-of-court resolution of consumer disputes is provided by the European Consumer Center Czech Republic (abbreviated ESC CR). The contact address of ESC CR is Štěpánská 567/15, 120 00 Prague 2 – Nové Město. Advice and information about individual markets, including a platform for resolving out-of-court consumer disputes, can be found on the Internet on the websites https://evropskyspotrebitel.cz/ and https://ec.europa.eu/consumers/odr/main/.

9. Final provisions

9.1 The provisions arising from these terms and conditions and the purchase contracts concluded under them between the buyer and the seller, in the case of the involvement of a foreign entity, are subject to the laws of the Czech Republic. However, this does not affect the buyer’s rights under Regulation (EC) No. 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations (Rome I).

9.2 In the event of force majeure or any other failure of the online store, the seller is not responsible for the inability to process the order.

9.3 Deviating agreements can be negotiated in the purchase contract, and they take precedence over the provisions of these terms and conditions.

9.4 The seller reserves the right to change or supplement these terms and conditions. However, this provision does not affect the rights and obligations according to the previous version of the general terms and conditions. These terms and conditions take effect on 07.11.2023.

10. Claims policy

10.1 This complaint policy is an integral part of the general terms and conditions of the online store https://www.avvagraphy.com and defines the basic conditions and the method of claiming product defects by the buyer. This complaint procedure is based on the provisions of Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection. This complaint procedure defines the relationship between the seller and the buyer – a natural person, not an entrepreneur, who concludes a contract exclusively outside the scope of their business activities or independent professional practice.

10.2 The buyer is obliged to familiarize themselves with the general terms and conditions and the complaint procedure before ordering the goods, but no later than before submitting the order on the website https://www.avvagraphy.com. The buyer confirms their consent and acquaintance with them by checking the relevant box when creating the order. Without checking this box, it is not possible to submit the buyer’s order. The Seller/Operator of the website https://www.avvagraphy.com records the orders of the Buyer and also records the checking of the specified box.

10.3 The conclusion of a purchase contract and the acceptance of the goods by the buyer are considered an agreement with the complaint procedure and terms and conditions.

10.4 The buyer is obliged to prove the purchase of goods on the website https://www.avvagraphy.com, especially with a tax document issued by the seller.

10.5 To expedite the complaint process, the buyer may describe defects in the goods and choose the method of handling the complaint.

10.6 If the order is divided or contains several parts (or goods) delivered at different times, the withdrawal period from the purchase contract begins from the delivery of the last part (goods). The withdrawal from the purchase contract must be sent to the seller within this period (no later than 14 days from the receipt of the last part or ordered goods).

10.7 The seller assures the buyer that the item is free of defects upon receipt. In particular, the seller assures the buyer that at the time the buyer took over the item:

  • the item has the properties that the parties agreed upon, and if there is no agreement, such properties that the seller or manufacturer described or that the buyer expected with regard to the nature of the goods and based on the advertising they carried out,
  • the item is suitable for the purpose stated by the seller for its use or for which the item of this kind is usually used.
  • the quality or design of the item corresponds to the contracted sample or original, if the quality or design was determined according to of the contracted sample or original,
  • is the thing in the corresponding quantity, measure or weight,
  • the goods comply with the requirements of legal regulations.

10.8 If a defect becomes apparent within twelve months of acceptance, it is considered that the item was defective at the time of acceptance.

10.9 The seller is obliged to accept a complaint at the establishment’s address or at the registered office and place of business, if the nature of the goods allows it. The address for submitting a product complaint is: [email protected].

10.10 The seller shall inform the buyer in writing about the acceptance of the goods for complaint and the result of the complaint.

10.11 This complaint procedure regulates the complaint of defects that occur in the goods within twenty-four (24) months of acceptance or within the warranty period for quality (e.g., extended warranty).

10.12 This complaint procedure does not apply to goods with a specified expiration date within the meaning of clause 10.15 of these conditions.

10.13 If the seller does not remedy the defect in time or refuses to remedy the defect, the buyer may demand a discount from the purchase price or may withdraw from the purchase contract.

10.14 The buyer may file a complaint and, at their discretion, request handling in accordance with the provisions of paragraph 6.6 of the Seller’s General Terms and Conditions.


10.15 The buyer is entitled to assert the right of defects that occur in the goods within twenty-four (24) months from the takeover. However, if the goods have a specified expiration date, in such a case, the period is shortened to the expiration date stated on the packaging.

10.16 If requested by the buyer, the seller shall confirm to them in writing the extent and duration of their obligations in the event of defective performance. The seller has obligations arising from defective performance at least to the extent that the obligations arising from defective performance of the manufacturer persist.

10.17 If necessary, the seller will explain in the confirmation in an understandable manner the content, scope, conditions, and duration of their liability, as well as the way in which the rights arising from it can be exercised. In the confirmation, the seller will also state that other rights of the buyer related to the purchase of the item are not affected. Failure to fulfill these obligations does not affect the validity of the confirmation.

This complaint procedure becomes effective on 07.11.2023 Delivery address for sending a withdrawal from the contract: [email protected].